In order to maintain a safe, organized and fair environment for clientele and stylist, KDMH has these guidelines set in place.

• Health History - For your comfort and safety, please notify if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your stylist immediately.

• Service Guarantee & Refunds - Your satisfaction is my highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

• Late Arrivals - In order to respect the time of both the clients and the stylist, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be charged with a $10 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

• No-show/Late Cancellation - We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. In the case of missing your appointment, you will be charged with a fee worth 50% of the missed service. Two or more missed appointments can result in being denied future services.

• Right To Refuse Service - Our salon has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.